38 Wentworth Road
London. NW11 0RL
Tel + 44 (0) 7957 270 899
MIX and MATCH and MISSED CLASSES
Mix and Match: I'm going to miss a class. What should I do?
If you can't make all the classes in your block, whether it be when you are first booking , or you realise mid way, no problem. Please tell us a minimum of 24 hours in advance so we can offer you a space in an alternative class of your choice, and so your vacated space can be offered to another student.
All notifications need to be made via email or text (sorry not verbal in class).
Which other classes can I attend if I miss a class?
You can switch between week day classes, space permitting anytime within the time period of the block you have paid for.
It is not possible to switch TO weekend Active Flow Master Classes or Weekend Workshops. Read more about these below.
How do I arrange a make up class?
You can make up a weekly class any time within the block/term period you have paid for.
Let us know as soon as possible, to ensure you have the most chance of changing to the class of your choice. If the replacement class is longer, or a semi-private, you will have to top up your payment accordingly. If it's the same length, cost or a shorter class, it's free.
If you would like to attend another class to make up for the one you have missed then this is only possible if you give us a minimum of 24 hours advance notice that you won't be attending your original class.
Please tell us which class you wish to attend as your make up class by email or text (sorry not verbal in class).
If you don't attend your allocated make up class, you miss the class.
Please note, classes cannot be transferred TO Weekend Workshops, Active Flow Master Classes or carried over to your next block.
*Monthly Weekend Workshops
Weekend yoga workshops are non refundable. It is not possible to switch to these from another class booking.
You can transfer your place to another person. Or attend a monthly workshop at a later date within 3 months if your place can be filled by someone on the waiting list. A minimum of 48 hours notice is required to cancel/transfer.
*Weekly Weekend Active Flow Master Classes
It is not possible to transfer from another class booking to Master Classes.
You can FROM this class to another weekly class. 24 hours is required to cancel/transfer so the space can be offered to someone else.
Is there a cost for making up missed classes?
If your make up class is the same cost, length, (or shorter) than the missed class, no charge.
If your make up class is longer, or a semi -private, then you pay the additional few ££'s on the day to cover the difference.
Refunds and Cancellation
Once you have made your booking the place/s are kept open for you and are non refundable.
Classes are not transferable to another person. The exception is monthly weekend workshops for which you need to inform Maxine in advance.
Thank you for your co-operation. In the spirit of mutual respect and understanding we appreciate that you don't ask us to make any exceptions. This policy was created with your best interests in mind, to make the system manageable for us and to keep class numbers consistent.
This also helps to keep administration to a minimum and enables Maxine to focus on preparing for your classes.